Got Questions? We’ve Got Magic (and Answers).
Whether you’re hunting down your next favorite series, eyeing a special edition, or just wondering when your dragons will ship 🐉 — you’re in the right place.
Below you’ll find answers to our most common questions about ordering, shipping, and collecting Jasmine Walt’s books.
FAQ
Ordering
Where can I buy Jasmine Walt’s books?
Right here on the official Jasmine Walt Store! You’ll find special editions, collector sets, and premium paperbacks available exclusively through this site.
Do I need an account to place an order?
Nope! You can check out as a guest — but creating an account makes it easier to track your orders and save your shipping info for next time.
Can I preorder upcoming releases?
If a title is available for preorder, you’ll see it clearly marked on the product page. Keep an eye on Jasmine’s newsletter for early access announcements.
Shipping
Where do you ship?
We currently ship worldwide! Shipping rates and times vary depending on your location and are calculated at checkout.
How long will my order take to arrive?
Orders are typically processed within 5–10 business days, but delivery times may vary based on your country and shipping carrier.
Will I receive tracking info?
Absolutely! Once your order ships, you’ll get an email with your tracking number so you can follow your package’s journey.
Returns & Exchanges
Can I return or exchange my order?
Due to the limited-edition nature of our books, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
What if my book arrives damaged?
Email us at help@jasminewalt.com with your order number and photos of the issue — we’ll sort it out as quickly as possible.
